tournaments cancellation policy
If we experience a server crash or unscheduled downtime of less than 20 minutes, we will attempt to restart tournaments as soon as the majority of players have reconnected. If the downtime lasts longer than 20 minutes we reserve the right to cancel tournaments and refund players based on our tournament cancelation policy. In the unlikely event that PokerWorld has to cancel a scheduled tournament we will make all possible efforts to refund players as fairly as possible. The following represent how players will be compensated for the various tournament phases.
1. Cancellation prior to the start of a tournament
If a tournament is cancelled prior to starting, all players will receive a refund of their full tournament registration payments. Tournament buy-ins will be refunded in the exact manner that they were paid. (This may include any combination of cash, Gold Chips or Gold Cards).
2. Cancellation prior to the prizes being awarded
If a tournament is cancelled before the lowest prize level, we will compensate all remaining players based on their play up to the time of the cancellation. (Any player who was eliminated prior to the cancelation will not be entitled to a refund). All remaining players will first receive a refund of their buy-in and entry fee. Then, we will award 50% of the balance of the prize pool to all remaining players and the other 50% of this prize pool balance will be awarded proportionately based on each player's chip count. If the cancelled tournament has a guaranteed prize pool, only the entry pool will be returned (not the guaranteed prize).
3. Cancellation during the “in the money” phase
If a tournament is canceled and there are players in the money, we will compensate all remaining players based on their play up to the time of the cancellation. (Any player who was eliminated prior to the cancelation will not be entitled to a refund). All remaining players will first receive a refund of their buy-in and entry fee. Then, we will award each remaining player with the minimum prize not yet awarded, and the rest of the prize pool will be awarded proportionately based on each players chip count. If the cancelled tournament has a guaranteed prize pool, only the entry fee will be returned (not the guaranteed prize).
Please note that all PokerWorld management decisions are final.
